GIA's Product Guarantee
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7.1.1 Returns by Retail Customer
GIA offer, through its Consultants, a 100% 30 day money-back guarantee to all retail customers. Every Consultant is bound to honor the retail customer guarantee. If, for any reason, a retail customer is dissatisfied with any GIA product, the retail customer may return the unused portion of the product to the Consultant from whom it was purchased, within thirty (30) days, for a replacement, exchange or a full refund of the purchase price (including shipping costs).
The following provision sets forth the minimum refund permitted by law to a retail customer:
A retail customer who makes a purchase of $25.00 or more has three business days (72 hours) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form. When a Consultant makes a sale or takes an order from a retail customer who cancels or requests a refund within the 72 hour period, the Consultant must promptly refund the customer's money as long as the products are returned to the Consultant in substantially as good condition as when received. Additionally, Consultants must orally inform customers of their right to rescind a purchase or an order within 72 hours, and ensure that the date of the order or purchase is entered on the order form. All retail customers must be provided with two copies of an official GIA sales receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.
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7.1.2 Returns by Preferred Customers
GIA offer Preferred Customers an unconditional 30 day money-back guarantee. If, for any reason, a Preferred Customer is dissatisfied with any GIA product, he or she may return that product to the Company within thirty (30-) days, for a replacement, exchange or a full refund of the purchase price (less shipping).
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7.1.3 Returns by Consultants ( Products Purchased for Personal Consumption)
If a Consultant is unsatisfied with any GIA product purchased for personal use, the Company offers a 100% 30 day money-back guarantee (less shipping). This guarantee is limited to $1,500. If a Consultant wishes to return merchandise exceeding $1,500, in any 12 month period, the return will be deemed an inventory purchase and the Company shall repurchase the inventory pursuant to the terms of Section 7.2, and the Consultant's Agreement shall be canceled.
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7.1.4 - Returns by Consultants (Products Returned by Personal Retail Customers)
If a personal retail customer returns a product to the Consultant from whom it was purchased, the Consultant may return it to the company for an exchange or refund (less shipping). All products returned by personal retail customers must be returned to the Company within 10 days from the date on which it was returned to the Consultant along with the sales receipt which the Consultant gave to the Customer.
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7.2 Return of Inventory and Sales Aids by Consultants
Upon cancellation of a Consultant's Agreement, the Consultant may return inventory and sales aids for a refund if he or she is unable to sell or use the merchandise. A consultant may only return products and sales aids purchased by him or her that are in resalable condition. Upon receipt of the products of sales aids, the Consultant will be reimbursed 90% of the net cost of the original purchase prices(s), less shipping charges. If the purchases were made through a credit card, the refund will be credited back to the same account. The company shall deduct from the reimbursement paid to the Consultant any Rebate, Commission, Bonuses or other incentives received by the Consultant which were associated with the merchandise that is returned.
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7.3 Procedures for All Returns
The following procedures apply to all returns for refund, repurchase, or exchange:
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All merchandise must be returned by the Consultant or customer who purchased it directly from GIA.
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All products to be returned must have a Return Authorization Number which will be obtained by calling the Consultant Support Department. This Return Authorization Number must be written on each carton returned.
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The return is accompanied by:
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a completed and signed Consumer Return Form;
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a copy of the original dated retail sales receipt; and the unused portion of the product in its original container.
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Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to GIA shipping pre-paid. GIA does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Consultant. If returned product is not received by the Company's Distribution Center, it is the responsibility of the Consultant to trace the shipment.
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If a Consultant is returning merchandise to GIA that was returned to him or her by a personal retail customer, the product must be received by GIA within ten (10) days from the date on which the retail customer returned the merchandise to the Consultant gave to the customer at the time of the sale.
back to top GIA offer, through its Consultants, a 100% 30 day money-back guarantee to all retail customers. Every Consultant is bound to honor the retail customer guarantee. If, for any reason, a retail customer is dissatisfied with any GIA product, the retail customer may return the unused portion of the product to the Consultant from whom it was purchased, within thirty (30) days, for a replacement, exchange or a full refund of the purchase price (including shipping costs).
The following provision sets forth the minimum refund permitted by law to a retail customer:
A retail customer who makes a purchase of $25.00 or more has three business days (72 hours) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form. When a Consultant makes a sale or takes an order from a retail customer who cancels or requests a refund within the 72 hour period, the Consultant must promptly refund the customer's money as long as the products are returned to the Consultant in substantially as good condition as when received. Additionally, Consultants must orally inform customers of their right to rescind a purchase or an order within 72 hours, and ensure that the date of the order or purchase is entered on the order form. All retail customers must be provided with two copies of an official GIA sales receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.
GIA offer Preferred Customers an unconditional 30 day money-back guarantee. If, for any reason, a Preferred Customer is dissatisfied with any GIA product, he or she may return that product to the Company within thirty (30-) days, for a replacement, exchange or a full refund of the purchase price (less shipping).
If a Consultant is unsatisfied with any GIA product purchased for personal use, the Company offers a 100% 30 day money-back guarantee (less shipping). This guarantee is limited to $1,500. If a Consultant wishes to return merchandise exceeding $1,500, in any 12 month period, the return will be deemed an inventory purchase and the Company shall repurchase the inventory pursuant to the terms of Section 7.2, and the Consultant's Agreement shall be canceled.
If a personal retail customer returns a product to the Consultant from whom it was purchased, the Consultant may return it to the company for an exchange or refund (less shipping). All products returned by personal retail customers must be returned to the Company within 10 days from the date on which it was returned to the Consultant along with the sales receipt which the Consultant gave to the Customer.
Upon cancellation of a Consultant's Agreement, the Consultant may return inventory and sales aids for a refund if he or she is unable to sell or use the merchandise. A consultant may only return products and sales aids purchased by him or her that are in resalable condition. Upon receipt of the products of sales aids, the Consultant will be reimbursed 90% of the net cost of the original purchase prices(s), less shipping charges. If the purchases were made through a credit card, the refund will be credited back to the same account. The company shall deduct from the reimbursement paid to the Consultant any Rebate, Commission, Bonuses or other incentives received by the Consultant which were associated with the merchandise that is returned.
The following procedures apply to all returns for refund, repurchase, or exchange:
- All merchandise must be returned by the Consultant or customer who purchased it directly from GIA.
- All products to be returned must have a Return Authorization Number which will be obtained by calling the Consultant Support Department. This Return Authorization Number must be written on each carton returned.
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The return is accompanied by:
- a completed and signed Consumer Return Form;
- a copy of the original dated retail sales receipt; and the unused portion of the product in its original container.
- Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to GIA shipping pre-paid. GIA does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Consultant. If returned product is not received by the Company's Distribution Center, it is the responsibility of the Consultant to trace the shipment.
- If a Consultant is returning merchandise to GIA that was returned to him or her by a personal retail customer, the product must be received by GIA within ten (10) days from the date on which the retail customer returned the merchandise to the Consultant gave to the customer at the time of the sale.
Delivery Instructions/ Terms and Conditions
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Delivery Instructions / Terms and Conditions
Important delivery information; Please ensure the correct address is provided and recipients are able to accept deliveries. We do not deliver to P.O Boxes except via Australia and New Zealand postal services. Refused and failed deliveries will be returned back to GIA Wellness at a cost payable by the sender unless a product is not correct do to a shipping error or damaged. If no one is available to receive the goods our carrier will notify the recipient of the failed delivery with a call slip placed through the letterbox. If the item is not claimed within the specified time on the call slip they will be returned to GIA Wellness at cost payable by the sender. To re-send a parcel there will be a further delivery charge.
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Shipping Terms for Returns & Guarantees
We pride ourselves in outstanding product quality and performance. If however for any reason you are not entirely satisfied with your product it can be returned within 30 days for a full money back guarantee. If it is after 30 days and within one year of your purchase order your eligible for a 90% refund. We will refund the balance within 7 to 10 days after receiving the product. You will however have to pay tor the cost of returning the goods to us. Any damaged items during transit will be replaced free of charge, providing GIA Wellness is contacted at the time of delivery. We must be advised of breakages or shortages within two days of the delivery date.
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I-H20 System Return Policy
If however for any reason you are not entirely satisfied with your i-H20 System, it can be returned within 30 days from the date of purchase to receive a full refund, minus the cost of shipping. If your i-H20 System has been unopened and it is unused and in resalable condition, you may send it back within one year from your date of purchase for 90% refund of your purchase price minus the cost of shipping.
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ARO (Automatic Re-Orders) Return Policy
The general terms above apply to all ARO's with the with the following adding conditions. As a consultant ordering through our ARO system any commissions or bonuses earned from the returned ARO products will be taken back through your commission payment at the end of every month.
Important delivery information; Please ensure the correct address is provided and recipients are able to accept deliveries. We do not deliver to P.O Boxes except via Australia and New Zealand postal services. Refused and failed deliveries will be returned back to GIA Wellness at a cost payable by the sender unless a product is not correct do to a shipping error or damaged. If no one is available to receive the goods our carrier will notify the recipient of the failed delivery with a call slip placed through the letterbox. If the item is not claimed within the specified time on the call slip they will be returned to GIA Wellness at cost payable by the sender. To re-send a parcel there will be a further delivery charge.
We pride ourselves in outstanding product quality and performance. If however for any reason you are not entirely satisfied with your product it can be returned within 30 days for a full money back guarantee. If it is after 30 days and within one year of your purchase order your eligible for a 90% refund. We will refund the balance within 7 to 10 days after receiving the product. You will however have to pay tor the cost of returning the goods to us. Any damaged items during transit will be replaced free of charge, providing GIA Wellness is contacted at the time of delivery. We must be advised of breakages or shortages within two days of the delivery date.
If however for any reason you are not entirely satisfied with your i-H20 System, it can be returned within 30 days from the date of purchase to receive a full refund, minus the cost of shipping. If your i-H20 System has been unopened and it is unused and in resalable condition, you may send it back within one year from your date of purchase for 90% refund of your purchase price minus the cost of shipping.
The general terms above apply to all ARO's with the with the following adding conditions. As a consultant ordering through our ARO system any commissions or bonuses earned from the returned ARO products will be taken back through your commission payment at the end of every month.
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Personal Privacy
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How we protect and store personal and secure cardholder account information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person. GIA Wellness takes your privacy very seriously. GIA does not sell or rent your contact information to other marketers. We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our building and files, and we authorize access to personnel information only for those employees who are authorized and required to fulfill their job responsibilities.
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How We collect information about you
- When you open an account as a consultant with GIA Wellness we collect the following information from you:
- Contact information - your name, address, phone, email, and other similar information.
- Financial information - your credit card information that you may or may not link to your account.
Before you are permitted our services, you will need to provide your social security number or tax payer id; this information is required by federal and state regulations to ensure the appropriate income tax is filed for independent consultant.
We may collect information about your account transactions and we may collect information about your computer or other devices for fraud prevention purposes.
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How we use cookies
When you access your personal website, we, or companies we hire to track how our website is used, may place small data files called "cookies" in your your internet browser preferences.
We send "session cookie" to your internet browser on your computer when you log in to your account. This is used to help us recognize you while you visit multiple pages on your site during the same session, this is so we don't need to ask for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We encode our cookies so that we can interpret the information we store in them. You have the option to disable our cookies if your browser permits, but doing so may effect the functionality of our website.
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How personal information is used
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. WE may use your personal information to:
- provide the services and customer support you request
- process transactions and send notices about your transactions
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement
- customize, measure, and improve our services and the content and layout of our website;
- send you targeted marketing service update notices, and promotional offers based on your choice of communication preferences;
- compare information for accuracy and verify it with third parties.
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How personal information is used
In order to process payments, we need to share some of your personal information with other companies that are involved in processing your payments or are paying you.
Furthermore, we will not disclose your credit card number or bank account number to anyone outside of our organization, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
We may share your personal information with:
- Members of our third party associates, to provide joint services (like registration, transactions and customer support). to help detect and prevent potentially illegal acts and violations of our polices, and to guide decisions about their products, services and communications.
- Service provider under contract who help with various business operations; (fraud prevention, bill collection, marketing, technology services). Our contracts state that these third party service providers only use your information in connection with the services they perform for us and for no other purpose.
- Banking partners as required by credit card association rules for inclusion on their list of terminated merchants.
- Law enforcement, government officials, or other third parties when:
- we are compelled to do so by a subpoena, court order or similar legal procedure
- we need to do so to comply with the law
- Other third parties with your consent or direction to do so.
- GIA Wellness will not sell or rent your personal information to third parties for their marketing purposes and only shares your personal information with the third parties as described in this policy.
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How you can contact us about privacy and personal policy questions
You can review and edit your personal information at any time by contacting our customer support team. If you have questions or concerns regarding privacy polices, you should contact us at australiasupport@giawellness.com with the subject header "Privacy Policy" or by writing to us at GIA Wellness, Attn: Privacy Policy Department. 1/123 Camberwell Road East Hawthorn, Victoria 3123.
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person. GIA Wellness takes your privacy very seriously. GIA does not sell or rent your contact information to other marketers. We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our building and files, and we authorize access to personnel information only for those employees who are authorized and required to fulfill their job responsibilities.
- When you open an account as a consultant with GIA Wellness we collect the following information from you:
- Contact information - your name, address, phone, email, and other similar information.
- Financial information - your credit card information that you may or may not link to your account.
When you access your personal website, we, or companies we hire to track how our website is used, may place small data files called "cookies" in your your internet browser preferences. We send "session cookie" to your internet browser on your computer when you log in to your account. This is used to help us recognize you while you visit multiple pages on your site during the same session, this is so we don't need to ask for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect. We encode our cookies so that we can interpret the information we store in them. You have the option to disable our cookies if your browser permits, but doing so may effect the functionality of our website.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. WE may use your personal information to:
- provide the services and customer support you request
- process transactions and send notices about your transactions
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement
- customize, measure, and improve our services and the content and layout of our website;
- send you targeted marketing service update notices, and promotional offers based on your choice of communication preferences;
- compare information for accuracy and verify it with third parties.
In order to process payments, we need to share some of your personal information with other companies that are involved in processing your payments or are paying you. Furthermore, we will not disclose your credit card number or bank account number to anyone outside of our organization, except with your express permission or if we are required to do so to comply with a subpoena or other legal process. We may share your personal information with:
- Members of our third party associates, to provide joint services (like registration, transactions and customer support). to help detect and prevent potentially illegal acts and violations of our polices, and to guide decisions about their products, services and communications.
- Service provider under contract who help with various business operations; (fraud prevention, bill collection, marketing, technology services). Our contracts state that these third party service providers only use your information in connection with the services they perform for us and for no other purpose.
- Banking partners as required by credit card association rules for inclusion on their list of terminated merchants.
- Law enforcement, government officials, or other third parties when:
- we are compelled to do so by a subpoena, court order or similar legal procedure
- we need to do so to comply with the law
- Other third parties with your consent or direction to do so.
- GIA Wellness will not sell or rent your personal information to third parties for their marketing purposes and only shares your personal information with the third parties as described in this policy.
You can review and edit your personal information at any time by contacting our customer support team. If you have questions or concerns regarding privacy polices, you should contact us at australiasupport@giawellness.com with the subject header "Privacy Policy" or by writing to us at GIA Wellness, Attn: Privacy Policy Department. 1/123 Camberwell Road East Hawthorn, Victoria 3123.
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Pricing & Payment
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Payment:
Purchases and payment can be made over the phone or in your online Virtual Office Account for registered consultants who are placing product orders and ARO's with a credit card payment on our secure servers.
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Australian Business Prices:
Australian Business and the prices displayed are in Australian Dollars only.
back to top Purchases and payment can be made over the phone or in your online Virtual Office Account for registered consultants who are placing product orders and ARO's with a credit card payment on our secure servers.
Australian Business and the prices displayed are in Australian Dollars only.